Privacy Policy
Izz Whizz VA Business Support Client Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: Isabelle@izzwhizzva.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Usage data (including information about how you interact with and use our website, products and services)
Website user information
We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Addresses
Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Purchase or service history
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website.
Your right of access: you have the right to ask us for copies of your personal information you can request other information such as details about where we get personal information from and who we share we share personal information with there are some exemptions which means you may not receive all the information you asked for. You can read more about this right here.
Your right to rectification: you have the right to ask us to correct or delete personal information if you think it is inaccurate or incomplete. You can read more about this right here.
Right to erasure: you have the right to ask us to delete your personal information. You can read more about this right here.
Your right to object processing: you have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organization or to you. You can read more about this right here.
Your right to withdraw consent: when we use consent is our lawful basis you have the right to withdraw your consent at anytime. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
Regulatory authorities
Publicly available sources
How long we keep information
Personal information is stored for 12 months.
Who we share information with
Organisations we’re legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated October 2024